i has restraint

[Joe]

Just tell 'em you'll fix it, in around four (4) months. You have the power!

 

[SuperAfroBoy]

Got this gem today. The initial ticket read:

Whenever USER tries to access his email, it tells him that his password is incorrect. We have had his password reset a few times but it will not work.​

My update:

I see one failed password attempt from user USER on the mail server. Are you certain he is using his current Windows password when logging into webmail?​

Ticket requester update:

He had told me yes so I watched him do it and now it works. Thanks for your help Mike.
​

Funny how things like that "magically" start working when someone is watching.

 

[Tarvis]

Ugh that annoys me to no end. I can't tell you how many times I've fixed an issue, then people call me hours later to say it still doesn't work. I go all the way to their office and it works just fine if I stand there.